Shipping Policy

Thank you for choosing to shop with Cavina. We are committed to providing the best shopping experience by ensuring a transparent and reliable shipping process. Our goal is to deliver your orders safely and efficiently. The following shipping policy applies to all purchases made on our website.

Shipping Coverage

We currently offer shipping services to customers residing in Vietnam and the United States. Our warehouses are located at:

Vietnam Warehouse: 37 Dinh Tien Hoang, Hai Thinh, Dong Hoi, Quang Binh 47000, Vietnam
U S Warehouse: 4365 South Lee St, Buford, GA 30518, United States

We are continuously working to expand our shipping network to serve customers worldwide in the near future.

Processing and Shipping Times

Orders placed on Cavina are typically processed within 1-2 business days. After processing, the estimated shipping times are as follows:

Within Vietnam: Delivery within 2-3 business days.
Within the United States: Delivery within 1-3 business days.

Estimated delivery time = Processing time + Shipping time.
While we strive to deliver orders promptly, unforeseen circumstances may occasionally impact delivery schedules.

Shipping Costs

We offer competitive shipping rates to ensure affordability:

Vietnam: $1.95 per order.
United States: $3.50 per order.

These rates are designed to provide the best value for our customers.

Order Tracking

Once your order is processed and handed over to the shipping carrier (typically within 1-2 business days), you will receive a confirmation email containing a tracking number and a link to track your order’s journey.

Note: In some cases, tracking information may not be immediately available. Please allow up to 24 hours for the carrier’s system to update.

Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause delays, including:

Public health concerns or pandemic-related restrictions (e.g., COVID-19).
Severe weather conditions, natural disasters, or other emergencies.
Traffic congestion or mechanical issues with delivery vehicles.
Operational errors or delays by the shipping carrier.

In any of these situations, Cavina will notify you promptly and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions or require further assistance regarding our shipping policy, please don’t hesitate to contact us via email at [email protected]. Our customer support team is always ready to assist you.