At Cavina, we want you to love every purchase! If something isn’t quite right, you have 18 days from the date of delivery to request a return.

Eligibility for Returns

Returns are accepted if

• The item is unused and in its original condition.
• The item is in the original packaging.
• You can provide proof of purchase.
• The item is not marked “final sale” or “non-returnable.”

Easy Steps to Return Your Item

1. Reach Out to Us:
   Email us at [email protected] to get an RMA number.
2. Prepare Your Package: Include the receipt and clearly label the RMA number on the outside of the package.
3. Send your package to either:
   • Vietnam Address: 37 Dinh Tien Hoang, Hai Thinh, Dong Hoi, Quang Binh 47000, Vietnam
   • U.S. Address: 4365 South Lee St, Buford, GA 30518, United States

Note: You’re responsible for the shipping costs of returns.

Getting Your Refund

Once your return is processed

• Approved refunds will be issued within 4 business days to your original payment method.
• Bank or credit card processing times may vary.

Contact us at [email protected] for questions related to refunds and returns.